A locksmith service call is not the total for a completed repair. Before booking, separate the trip to your address from the labour and any replacement hardware. The lock condition, door preparation and work you approve determine what is needed.
What the $29 service call covers
Our service call is $29 across Toronto and the GTA. Labour and replacement parts are separate. Give the address and describe the problem when calling; the technician checks the hardware and explains the proposed work before starting.
For surrounding cities, choose your region in the locations directory. In Toronto, give the neighbourhood and a nearby intersection as well as the street address. Condo entry instructions and the vehicle parking location help the technician find the right entrance.
Rekeying or replacing a lock
Rekeying changes which key opens a working cylinder. It can be suitable after a move, tenant change or lost key when the existing hardware is in sound condition. Compatible locks may be keyed alike; the technician needs to check their cylinder formats first.
Lock replacement is appropriate when the cylinder, latch or other hardware is damaged, worn or unsuitable for the opening. Schlage and Kwikset mechanical hardware, and Medeco and Mul-T-Lock high-security cylinders, serve different needs. Ask which model fits the existing door and why it is being recommended.
A sticking door may not need a new lock
If the key turns normally with the door open but binds when it is shut, the strike or hinges may be out of alignment. A cylinder replacement alone will not correct a sagging door. Describe whether the latch catches, whether the door rubs on the frame, and when the problem started.
Door alignment and repair should be considered alongside the lock condition. The proposed repair should explain what is being adjusted or replaced, rather than simply naming a new lock.
Car lockouts and locked keys in the trunk
Car unlocking is offered at your driveway or parking location. Provide the make, model, year and whether the keys are in the cabin or trunk. The entry method depends on the vehicle and locking system and is assessed before work begins.
The $29 service call is separate from the vehicle-unlock work. Do not assume that a trunk opening has the same labour requirements as a cabin lockout. If a child, pet or another person is in immediate danger, call 911 first.
Commercial doors and safe opening
For a business lockout or rekey, give the door type, hardware brand and whether the door is an exit. High-security cylinders, panic hardware and door closers must be matched to the opening rather than selected on the brand name alone.
For safe opening, have the brand, model and lock type ready. A dial, a keypad and jammed bolt-work require different assessments. Do not put the combination in the request form. Ask the technician to explain the proposed opening method before proceeding.
What to confirm before approving work
- Confirm the $29 service call and that labour and parts are separate.
- Ask whether the existing hardware can be repaired or rekeyed.
- Ask which replacement parts are proposed, including brand and model where applicable.
- Confirm the price for the proposed work before it starts.
- Test the lock, latch or door with the technician after the repair.
Arrival is framed as 15–30 minutes. Call with your address to confirm the current arrival time; traffic and weather can affect the trip. Work duration depends on the lock, vehicle or door condition.
Warranty and your invoice
Warranty covers labour and parts. Keep the itemized invoice and the details of the work performed. If a repaired lock or installed part needs attention, contact us with the address, the job details and what is happening now.
Call (647) 244-7421 or request a service with your location and the problem.