Include your location, the lock brand if you know it, and whether you are locked out. For a car lockout, add the make, model and where the car is parked.
Give the address, the door or vehicle, and what went wrong.
$29 service call. The technician checks the hardware and explains parts and labour before you approve the repair.
Confirm the current 15–30 minute arrival time by phone. After the work, test the lock or door with the technician and keep the invoice and warranty details.